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We treat the health and safety of our residents, team members, families and visitors as if it’s our own – because it is. That’s why we are – and have been since the opening of our newest community – 100% vaccinated, both staff and residents.
As we monitor our communities during the fluid environment caused by the different COVID-19 variants, we are confident that a shared commitment to health screening, testing, technology and COVID-19 vaccines – including booster shots beginning early fall 2021 – will keep our residents, families and team members safe.
We’re sharing answers to common healthy and safety questions. Our team is available to address your specific concerns or situation. We’re also happy to schedule a private in-person or virtual tour.
Common Questions
How do you maintain a clean and safe community?
COVID-19 has elevated cleaning standards for all of us. Calyx maintains a rigorous and aggressive daily disinfection and sanitation schedule for all resident rooms and all common spaces. This is in addition to our quality cleaning routines, linen changing and professional laundry services.
Does your team members or staff have to meet any COVID-19 health requirements?
Absolutely! New health standards for assisted living communities are being defined and updated by state and county health officials. The Calyx COVID Task Force is following these developments closely and using this to develop own standards – which are even more stringent.
This includes testing, taking temperatures, wearing masks, completing health questionnaires and routine, rigorous handwashing. It also means that anyone who has been exposed, is suspected of being exposed or is COVID-19 positive must follow a rigorous Return to Work protocol before being eligible to work in the community again.
Can my loved one move in without being isolated if they are vaccinated against COVID-19?
Yes! If your loved one is not symptomatic and has not been exposed to someone with COVID-19 within the required timeframe, any resident who is 14 days past their final vaccine is welcome and able to move directly into their own accommodations.
How do you make sure residents aren’t sick when they move in?
Calyx is a community. We believe what’s good for one part of our family is, most likely, good for the rest of it. That’s why residents follow health screening guidelines that are similar to what’s set forth for our team members. That involves having residents take a COVID-19 test and have a negative result before moving in. We have the ability to reserve a special wing for our incoming residents until they can safely relocate to their permanent room.
We also have rigorous protocols for isolating and caring for residents under individual protocols that cover whether the resident was exposed, is symptomatic or actually positive for COVID-19. These protocols differ based on the resident’s vaccine status as well.
If someone gets sick with COVID-19, how do you handle this?
We have the ability to reserve a wing of our community for quarantine situations. This allows residents who are sick to temporarily relocate to our restricted access, quarantine wing where they can be closely monitored and receive necessary care as instructed by their primary doctors. Once recovered and well, residents then follow any other guidelines that our Calyx COVID Task Force has established to ensure the greater community is healthy and safe.
Am I able to visit my loved one at Calyx?
Depending on your vaccine status and the health status of you and your loved one, you absolutely can!
We are actively encouraging socially distanced visiting and have beautiful, comfortable outdoor areas that allow friends and family to visit Calyx residents.
We are closely monitoring and controlling indoor visits as required by the North Carolina Department of Health and Human Services. Right now, we are permitting indoor visits when all parties are fully vaccinated and clear of any symptoms/exposure as long as visits meet these specific requirements. We trust you understand – the safety of our residents and team members is our highest priority!
How can we learn more about Calyx? Are you giving tours?
While our website is a great resource, it’s not the same as seeing Calyx in person. We’re happy to schedule a tour with you – whether virtual or a socially-distanced, in-person tour – to address your questions. We can also share additional information about our services and what to expect from our team and community. Scheduling a time to connect is as east as chatting with us in real time, leaving us your contact information below or giving us a phone call.